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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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FAQ

Booking

How to register?

It is very easy to book with UpAbroad. You can fill our booking form online or send us an inquiry by email at info@upabroad.com. Once you have paid the deposit, you will receive an email to confirm your booking in 1 – 2 working days. Then you will have to fill in some information requested.

Why do I need to pay a booking deposit?

In order to guarantee your place in the programme, we require a deposit of €250 by week booked. Paying the deposit will give you access to the next step of the application where you will provide additional information including an application form, a copy of your passport and another form of identification is required for your program.
The balance of the booking must be paid directly to UpAbroad at least 45 days before the course starts.
If the reservation is made less than 45 days before the beginning of the trip, the full amount must be paid.

Can I change the dates of a course that I have already booked?

We cannot guarantee that this is possible. However, we ask you to contact us as soon as possible and we will do our best to satisfy your request.

If I want to cancel my course, will I receive a refund?

Please, refer to our terms and conditions for further information on our cancellation policy.

When should I buy my flight ticket?

We strongly advise that you do not book your flights or make any other special arrangements in relation to your trip until you have received confirmation from us. It usually takes 1 – 2 working days.

Can you arrange an airport transfer for me?

Our schools do offer an airport transfer service, usually at an additional cost.

What do I need to bring?

We would advise that you take a pen, some paper and a small pocket dictionary. The school will provide the course materials (sometimes at an additional cost).
Usually, the bed linen is provided by your accommodation, towels may not be provided (we will inform you when we send your accommodation details).

How much pocket money should my child bring?

The amount depends on the benefits included in the package. On average, we think that € 100 per week is a good budget for all our destinations. We recommend that you use a credit card instead of cash.

Would making a reservation directly with the school cost me less?

UpAbroad guarantees you the best price. We do not charge any additional fees and we guarantee that you will not pay more for any course than if you were to book directly with the school.

How do UpAbroad ensure a successful stay once you are on site?

Our priority is the success of your stay. From the beginning of the stay, we will contact you to ensure you arrived safely. At the end of your stay, we will ask you about aspects of your stay, including your accommodation with the host family. This allows us to constantly monitor our service providers.
In addition, we understand that in certain problematic situations, you prefer to contact us rather than someone from the school. We are available 24/7.

School

Why attend a language study trip?

The best way to progress in a language is to practice daily. Our range of language trips facilitates total immersion which will allow you to progress quickly. You will discover a new culture in a suitable and secure environment.

How do we select our partner schools?

All our language schools are rigorously selected according to criteria such as the teaching environment, the accreditations, the location of the school, the number of students per class. Regularly, we visit all our schools and we are in permanent contact with our correspondents. Therefore, we are well-informed about the programmes and specificities of each school, to advise you better.

Have all the teachers graduated (from college/university)?

Unless otherwise specified, all our teachers are native speakers of the language they are teaching. They have a university degree and a specialist qualification in teaching their language.

Are the language trips open to everyone?

Unless otherwise specified, all trips are accessible without any requirement for a level of proficiency in the language studied (for complete beginners, specific dates may be provided).

How to determine my language level?

According to the European Referencing Framework for Languages:
• Beginner: You only know a few words of the language.
• False beginner or A1 to A2: You have basic general knowledge. You can use simple sentences, but it is difficult for you to express yourself orally.
• Pre-Intermediate or A2 to B1: You have a good foundation and use vocabulary and structures in common use. Your level of understanding is acceptable when you speak clearly and slowly.
• Intermediate or B1 to B2: You understand and speak the language acceptably, but you have difficulty understanding a newscast. You can write easily on simple and common topics while making frequent mistakes.
• Advanced Intermediate or B2 to C1: You use the language with ease and confidence. You do not hesitate to converse on the phone and are able to use idiomatic expressions. You can progress by learning all the workings of a discussion.
• Advanced or C1 to C2: You use the language appropriately in an appropriate cultural context with more complex structures. You need to perfect the style used and perfect your accent while enriching your vocabulary.

How will you go to school on the 1st day?

Some host families will bring the student to the school on the 1st day which provides direction for the remainder of your stay. If this is not the case, your host family will give you directions.

What does the first day of class entail?

The first day of class is generally devoted to the integration: presentation of the program, the school and practical information. Depending on the school, a tour of the city is planned. You will also pass a language test to be placed in a class adapted to your level, unless you have already passed the test online (if you did the test before departure, this will be indicated in the travel file that you will receive after your booking).

What are the classes like?

You will be in mini-groups of ten students on average to facilitate interactions with the teacher and between students.
The number of courses and the duration are indicated for each programme. Generally, breaks are included.
The course content varies depending on the type of programme chosen.
In general, language courses cover all four aspects: reading, writing, listening and speaking.
Except for some specific programmes, the focus is particularly made on oral expression and comprehension.
Please note that pedagogy varies according the country.

Are courses provided on public holidays?

Usually, unless otherwise stated in the programme description, language schools do not offer classes on public holidays. In this case, they are neither replaced or refunded. If the class start date is a public holiday, class will begin the next day.
Please note that for some of our programmes, courses scheduled on public holidays are replaced by a day trip.

Accommodation & Host families

How are they selected?

Our partner schools work with a network of host families. They have a great experience and select the best families on strict criteria of selection in accordance with local regulations. Families are regularly inspected.
Participants must be willing to accept being placed in a family that live in a different environment from their own. The habits and customs vary from one country to another, sometimes even from one host family to another. Host families are representative of the country’s society. They can be of very different social, ethnic or religious backgrounds.
Host families receive a salary. They provide accommodation for students and must facilitate their integration. However, they do not have to organise activities in the evenings, weekends or during the day.
They can accommodate up to 4 participants of various nationalities.

Why do I need to contact the host family beforehand?

We will ask you to be in touch with your host family before your departure. Thus, you will have the opportunity to ask some questions about the house and the city.

Can I share a host family with a friend?

For most of our programmes, you will be able to share a host family with a friend. When you are booking, we will ask you if you are traveling with a friend and we will place you in the same host family. Please note that some families accommodate up to 4 students.

Who can I contact in case of a problem with my host family?

Your well-being is our priority. In case of problems, our local partners intervene systematically. They are the ones who can help you the best. But you can also contact us. We are available 24/7.
It is important to report your difficulties as soon as they happen to help you find a solution as quickly as possible.

Why do we recommend homestay accommodation?

During a language trip, you will not only learn the language at school. Staying in a host family is the best way to have direct contact with the daily lives of the inhabitants of the country while practicing the language continually.

The residences and studios

If you want more freedom, some of our programmes offer accommodation in a standard room or in a studio. We advise you to go to the programme page for more information. Do not hesitate to contact us for more details.
Please note that each residence has a code of rules and that the participant agrees to respect it. Generally, for accommodation in a studio or in a standard room, a deposit will be required upon arrival. It will be returned at the end of your stay, after the inventory. The amount is communicated in the travel file.

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