Thank you for using Up Abroad or visiting our website.
In the course of our activities, we are required to collect and process personal data.
The purpose of this policy is to explain how we collect this personal data, how we use it and how we keep it secure.
We take your privacy extremely seriously.
You can read more about our company we manage here:
You are free to explore our website without providing any Personal Information about yourself. When you make an enquiry, sign up to our newsletter, make an online booking or communication with us in any way, you are voluntarily giving us information which we collect. This “Personal Information” may include your name, date of birth, address, email address, phone number, credit card information, level of language and medical conditions / relevant health issues and other information necessary for us to deliver the product you have purchased.
You acknowledge that the following personal information is explicitly provided to the school that you will be attending: name, date of birth, nationality, level of the language and any relevant health issues. You consent to us transferring these details to our third-party school partners for the purposes of dealing with your enquiries and so we can process your booking to fulfil your order.
Our courses for students under 18 years old may require a signed parental consent form, with personal details of a responsible parent/guardian. The parent/guardian may be asked to provide passport details as a form of identification. These details are only ever passed on to the school and deleted/destroyed straight afterwards.
In giving us your contact details regarding a language programme you consent to us contacting you to discuss that programme. This could include follow up phone calls or emails and later to see if you are interested in a future language programme with us.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We may also use Google Adwords remarketing cookies to advertise online to similar audiences, interest categories or other types of interest-based advertising.
Most web browsers allow some control of most cookies through the browser settings.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
We collect and process payment information from you when you book a course online, including credit card and debit card numbers and billing information, using third party Payment Card Industry compliant service providers. These third-party service providers are not permitted to store, retain or use information you provide except for the sole purpose of credit card processing on our behalf.
We have a public blog on our Website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us.
Our Website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
We will retain personal data for no longer than is necessary. What is necessary will depend on the circumstances of each case, taking into account the reasons that the personal information was obtained, but should be determined in a manner consistent with good practice data retention guidelines.
We monitor our systems for possible vulnerabilities and attacks. Even though we try our best we cannot guarantee the security of information.
If you have a username and password, you are required to keep these safe and protected.
The sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
We use your contact details to send you a quarterly newsletter which contact information about our courses and special offers. You may also easily unsubscribe from receiving such newsletters at any time.
You have the right to access to any personal information we hold about you within 30 days of any request for that information. To make this request you will need to provide us with a proof of identity. If you wish us to correct or delete any of your personal information that we hold, contact us at firstname.lastname@example.org.
If you have any questions or comments, or if you want to update, delete or change any Personal Information we hold, please write to us by email at email@example.com.
a) Cookie are small text files sent to your web browser by a website you visit (“Cookies”). You can delete existing Cookies, disable future Cookies and otherwise control how Cookies are used on your computer or other device via the setting preferences.
The Website uses two types of cookies, namely, persistent cookies and session cookies.
4.1 Persistent Cookies Persistent cookies are Cookies that stay on your web browser until you delete them manually (“Persistent Cookies”). Persistent Cookies enable Up Abroad to recognise you as an existing user, so you may not have to log in again before using the Website.
4.2 Session Cookies Session cookies are temporary Cookies that are erased when you close your web browser (“Session Cookies”). Session Cookies enable Up Abroad to identify individual visits to the Website.
i) recognise you when you use the Website, store your preferences and individual settings and improve your overall browsing experience on the Website;
iii) learn your language and communication preferences so Up Abroad can provide you with features, insights and customised content through plug-ins;
iv) make advertising on and off the Website more engaging and relevant to you;
v) determine how well the Website and plug-ins perform and to understand, improve, and research products, features, and services on the Website, including but not limited to, when you access the Website from other websites, applications, or devices such as your work computer or your mobile device.
Cookies Management Panel
These cookies allow us to determine the number of visits and the sources of traffic on our site, in order to measure and improve its performance. They also help us to identify the most least visited pages and assess how visitors navigate the site. All information collected by these cookies is aggregated. If you disable these cookies, we will not know when you visited our site and we will not be able to study its performance. Cookies used: gtag.js - Google Analytics / gtm.js - Google Tag Manager
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.